03274cam a2200385 i 4500 1396222849 TxAuBib 20240711120000.0 230721s2024||||||||||||||||||||||||eng|u 2023025671 9780593243916 hardcover 0593243919 hardcover (OCoLC)1390920839 TxAuBib rda Duhigg, Charles. Supercommunicators : how to unlock the secret language of connection / Charles Duhigg. How to unlock the secret language of connection. First edition. New York : Random House, [2024] xviii, 299 pages : illustrations ; 24 cm. txt rdacontent n rdamedia nc rdacarrier sti rdacontent rdamedia rdacarrier Includes bibliographical references (pages 251-292) and index. The three kinds of conversation. The matching principle : how to fail at recruiting spies -- A guide to using these ideas, part I : the four rules for a meaningful conversation -- The what's this really about? conversation. Every conversation is a negotiation : the trial of Leroy Reed -- A guide to using these ideas, part II : asking questions and noticing clues -- The how do we feel? conversation. The listening cure : touchy-feely hedge funders -- How do you hear emotions no one says aloud? : The big bang theory -- Connecting amid conflict : talking to the enemy about guns -- A guide to using these ideas, part III : emotional conversations, in life and online -- The who are we? conversation. Our social identities shape our worlds : vaccinating the anti-vaxxers -- How do we make the hardest conversations safer? : the problem Netflix lives with -- A guide to using these ideas, part IV : making hard conversations easier. "We all know people who seem capable of connecting with almost anyone. They are the ones we turn to for advice, the ones who ask deep questions but also seem to hear what we are trying to say. What do they know about conversation that makes them so special? And what can they tell us about how communication really works? Supercommunicators, Charles Duhigg argues, understand--some by intuition, some by hard-won experience--that there is a science to how human beings connect through words. They understand that whenever we speak, we're actually participating in one of three distinct conversations: What is this really about? How do we feel? And who are we? They know the importance of recognizing--and then matching--each kind of conversation, and how to hear the complex emotions, subtle negotiations and hidden beliefs that color and inform everything we say. Our pasts, our values, our affiliations, our identities shape every discussion we have, from who will pick up the kids to how we want to be treated at work"-- Provided by publisher. 20240711. Interpersonal communication. Communication Psychological aspects. Communication Psychological aspects. Self-help publications.